Selected Work 2005 - 2022
Supporting the digital transformation and future roadmap of the claims process and service for nib Travel.
Redesigning and conversion optimisation for multi-lingual insurance provider RentalCover.com, a young startup with some smart technology under the hood.
Award winning Burmese cookbook and website to introduce this little known cuisine to the world.
Building a new identity & voice for an established online travel insurance brand.
Redesigning the content architecture & CMS templates to uncover the rich and diverse content for all World Nomad travellers.
Designing a new online claims system for World Nomads Group.
What people say…
It was an absolute life pleasure to work with Chris. Where to start? An exceptional strategic thinker, he would approach all design jobs through the customers lens but had an exceptional ability to balance with commercial objectives and manage stakeholders as collaborators. He led and mentored teams with genuine compassion and his passion for the 'team outcome' was infectious. A total joy.
Chief Marketing Officer, Covermore
Others have commented on Chris' vocational excellence: versatile, creative, the definition of a unicorn... and they are right! Both understanding and execution of his craft are second to none! In addition, Chris brings a 'can-do', 'nothing's a problem' attitude to work. He is the first to arrive and the last to leave on any given day. And he is an effective communicator across all layers of the organisation.
As if that wasn't enough, Chris comes installed with sharp wit and a wicked sense of humour. He is a cultural asset to any team and I would recommend him unreservedly.
Chief Commercial Officer, Westpac
Working with Chris is an absolute pleasure. As a Commercial lead, I was always appreciative that Chris brought strong perspectives to the table when it came to product design, while at the same time always eager to take on board commercial feedback, and ensure that business case objectives were met.
As a professional, Chris's skills in the areas of Strategic Design (including primary research), User Experience, Prototyping, Usability Testing, and related fields are exceptional. I would highly recommend Chris and look forward to working with him again
Senior Strategy and Commercial Manager, Qantas Loyalty
Chris is a rare breed of designer who not only walks the walk, but talks the talk. He straddles fine lines between UX, service design, interaction design and prototyping with ease, and is a consummate professional who not only lends a hand anywhere he can, but takes constructive criticism on board like a true team player.
He’s the definition of a unicorn if there ever was one, and it’s a real shame every business can’t have a ‘Chris’. Uber easy to recommend! You can’t go wrong.
Head of User Experience & Design at Qantas
Brands I've worked with.
Tour de Cure
National Curriculum UK
Lloyds of London
Travel Insurance Direct
Royal Society of Arts
Marks & Spencer